Terms & Conditions

Effective Date: January 1, 2025

1. Acceptance of Terms

By accessing and using MyMechanic services in Malaysia, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Service Description

MyMechanic provides a platform connecting customers with qualified mechanics and service providers for vehicle maintenance, repair, and related services across Malaysia.

3. User Responsibilities

As a user, you agree to:

Provide accurate and complete information
Maintain the security of your account credentials
Be present or arrange access for scheduled services
Pay for services in accordance with agreed terms
Not misuse or abuse our platform or services

4. Booking and Cancellation

Booking: All service bookings are subject to availability and confirmation.

Cancellation: Cancellations must be made at least 24 hours before the scheduled service time. Late cancellations may incur fees.

5. Pricing and Payment

All prices are in Malaysian Ringgit (RM) and include applicable taxes
Prices are subject to change without notice
Payment is due upon completion of service unless otherwise agreed
We accept various payment methods including credit/debit cards and online transfers

6. Service Quality and Warranty

We guarantee the quality of our services and parts. Warranty terms vary by service type and will be communicated at the time of booking.

7. Liability

MyMechanic and its service providers will not be liable for:

Pre-existing vehicle conditions not disclosed by the customer
Damage resulting from customer negligence
Indirect, incidental, or consequential damages
Service delays due to circumstances beyond our control

8. Intellectual Property

All content on the MyMechanic platform, including text, graphics, logos, and software, is the property of Honk Pte Ltd and is protected by intellectual property laws.

9. Privacy

Your use of MyMechanic services is also governed by our Privacy Policy. Please review it to understand how we collect and use your information.

10. Dispute Resolution

Any disputes arising from these terms will be resolved through:

Direct negotiation with MyMechanic customer service
Mediation, if necessary
Legal proceedings in Malaysian courts as a last resort

11. Modifications

We reserve the right to modify these Terms and Conditions at any time. Continued use of our services after changes constitutes acceptance of the modified terms.