Refund Policy

Effective Date: January 1, 2025

1. General Policy

At MyMechanic Malaysia, we strive to provide the highest quality car services. If you are not satisfied with our services, we offer refunds under certain conditions as outlined in this policy.

2. Eligibility for Refunds

You may be eligible for a refund if:

• The service was not performed as described
• There was a significant delay in service delivery without prior notice
• Parts installed were defective or not as specified
• Service was cancelled by MyMechanic before completion

3. Non-Refundable Services

The following are generally non-refundable:

• Services already completed to satisfaction
• Inspection and diagnostic fees
• Parts that have been installed and used
• Services cancelled by customer after work has begun

4. Refund Process

To request a refund:

1. Contact us within 7 days of service completion
2. Provide your booking reference number and details
3. Explain the reason for your refund request
4. Our team will review and respond within 5-7 business days

5. Refund Methods

Approved refunds will be processed using the original payment method within 10-14 business days. Bank processing times may vary.

6. Partial Refunds

In some cases, we may offer partial refunds based on:

• The portion of service completed
• Parts that cannot be returned
• Time and materials already invested

7. Warranty Claims

If you have issues with parts or services under warranty, please refer to our warranty terms instead of requesting a refund. Warranty claims are handled separately.

8. Contact Us

For refund inquiries, please contact:

Email: [email protected]
Phone: +60 10-227 7549
WhatsApp: +60 10-227 7549

This Refund Policy is governed by the laws of Malaysia and is subject to change without prior notice.